spineguru Posted September 24, 2010 Share Posted September 24, 2010 I just wanted to give some props to rushbackstage.com.... I went to the San Antonio show last night (awesome!) and after waiting in the mob of people to buy shirts, I bought a couple shirts for my boys. Of course, they had only small shirts in the Moving Pictures style shirt (the $50 shirt!) so that's what I got. It is a little big for one of them and way too big for the other, plus my wife wisely points out to me this morning that they probably can't wear them to school due to the naked man on the shirt (not to mention the guy burning at the stake under a cross on one the pictures!). So, now I am thinking there is $100 down the tubes... ...not so fast! I contact rushbackstage.com, tell them the story, and they tell me I can send the shirts to them and get another couple shirts. I just pay for shipping. Very cool!!! I thought I was going to be hosed for sure. Just thought I would share and encourage people to get their rush gear at that site. Link to comment Share on other sites More sharing options...
EmotionDetector Posted September 24, 2010 Share Posted September 24, 2010 Yeah, they are awesome. I have bought countless items from them on countless orders, and even some returns. Their service is top-notch, and I've never had a single bad experience or anything negative to say about them. Just awesome. Link to comment Share on other sites More sharing options...
fordgt99 Posted September 24, 2010 Share Posted September 24, 2010 That IS awesome. Most cases you'd be SOL and stuck with your purchases. I wish I had swapped out the S&A baseball jersey for a smaller size when I had the chance. Link to comment Share on other sites More sharing options...
Dax Posted September 24, 2010 Share Posted September 24, 2010 Wow...that is amazing. I wouldn't even think of calling them because of the expected response. Thanks for the info! Link to comment Share on other sites More sharing options...
Sgt.D Posted September 25, 2010 Share Posted September 25, 2010 I have to agree that Rush has the very best customer sevice at the merch site. I have had a bunch good sevice and understanding help from them. It makes all the difference and makes return business on my part a guarantee! Link to comment Share on other sites More sharing options...
daveyt Posted September 25, 2010 Share Posted September 25, 2010 yup. they sent me the wrong shirt once and sent the correct one after i called. they let me keep the first one. sweet! Link to comment Share on other sites More sharing options...
FoxxiStarr Posted September 25, 2010 Share Posted September 25, 2010 It's take 3 months for me to get a Kings sweatshirt sent over to the UK. OK I opted for the cheaper post, but still. Have to say though that I got onto them and they sent a replacement over express and I got it a week later. Ironically the original one I ordered arrived the day after. Link to comment Share on other sites More sharing options...
greg2112 Posted September 25, 2010 Share Posted September 25, 2010 That is great customer service. Nice to hear. Link to comment Share on other sites More sharing options...
Nathan Posted September 25, 2010 Share Posted September 25, 2010 Good of them to replace your order! IIRC, the burning person in the picture is Joan of Arc. Not exactly the most offensive album cover going, imo. Link to comment Share on other sites More sharing options...
FoxxiStarr Posted September 25, 2010 Share Posted September 25, 2010 Yup it was .. I'm impressed. Will send back the original. Link to comment Share on other sites More sharing options...
spineguru Posted October 15, 2010 Author Share Posted October 15, 2010 Just to fill everyone in on the latest developments here.... this gets even better. The Rush folks sent me an email saying they got my 2 shirts I sent back and mentioned that I now have a CREDIT of $24 since the shirts I bought at the concert were more expensive than the ones I decided to replace them with. Holy cow! I figured they would just swap them. So, instead of taking the credit, I decided to get myself the Vintage 2112 tour shirt with the concert dates on the back, since that was the first Rush concert I saw - in Dallas when I was 9! That is pretty sweet! Link to comment Share on other sites More sharing options...
Dax Posted October 15, 2010 Share Posted October 15, 2010 That's just amazing...There is hope for business in America. Being the cynic I am, i'm very suprised. Link to comment Share on other sites More sharing options...
greg2112 Posted October 15, 2010 Share Posted October 15, 2010 Love Backstage as well, but still waiting for that vintage Signals tour shirt (not the uk one..)! Link to comment Share on other sites More sharing options...
HowItIs Posted October 16, 2010 Share Posted October 16, 2010 That's really great! I recently ordered a few items from them (one of which was the R30 DVD set for $15!!!). Got the stuff blazingly fast. I will definitely go back to them when I want some more Rush swag. Link to comment Share on other sites More sharing options...
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