danielmclark Posted August 13, 2010 Share Posted August 13, 2010 QUOTE (LERXST69 @ Aug 12 2010, 06:07 PM) I got everything today, but do they mean an explosion t shirt as they are talking about a "specially designed Rush Concert Shirt"???? Yes, that's exactly what they mean... sadly. Link to comment Share on other sites More sharing options...
OldRod Posted August 13, 2010 Share Posted August 13, 2010 So do you not get these until after the show? or what? I got the VIP package for the Tulsa show in September, just curious when I'll actually get the stuff - I'd like to watch the documentary Link to comment Share on other sites More sharing options...
RUSHHEAD666 Posted August 13, 2010 Share Posted August 13, 2010 I'm still waiting for my package! No shirt? WTF! Link to comment Share on other sites More sharing options...
Zate Posted August 15, 2010 Share Posted August 15, 2010 I was at the 7/1 show in KC and I still have not received my VIP merch. I FINALLY got Fanfire to respond to one of the many e-mails I sent them, and they mentioned something about a warehouse delay and thanked me for my patience. So... hopefully soon? Link to comment Share on other sites More sharing options...
Zate Posted August 15, 2010 Share Posted August 15, 2010 (edited) Sorry for the double-post. Edited August 15, 2010 by Zate Link to comment Share on other sites More sharing options...
lerxt1990 Posted August 15, 2010 Share Posted August 15, 2010 this whole thing didnt work so well. the shirt, while kinda nice, has no ties whatsoever to the show, which is kinda disappointing. Link to comment Share on other sites More sharing options...
elvtnedge Posted August 30, 2010 Author Share Posted August 30, 2010 anyone still waiting besides me? Link to comment Share on other sites More sharing options...
lerxt1990 Posted August 30, 2010 Share Posted August 30, 2010 QUOTE (elvtnedge @ Aug 30 2010, 03:06 PM) anyone still waiting besides me? when was your show? my swag came weeks after the show... Link to comment Share on other sites More sharing options...
lerxt1990 Posted August 30, 2010 Share Posted August 30, 2010 and does anyone originally remember a water bottle being mentioned?? Link to comment Share on other sites More sharing options...
elvtnedge Posted August 30, 2010 Author Share Posted August 30, 2010 Toronto July 17th... Link to comment Share on other sites More sharing options...
OldRod Posted August 30, 2010 Share Posted August 30, 2010 QUOTE (lerxt1990 @ Aug 30 2010, 02:13 PM) and does anyone originally remember a water bottle being mentioned?? I got the water bottle/T-shirt from my Kansas City tickets. That was just a special order though - not the VIP My VIP package from the Tulsa show hasn't shown up, but it sounds like it won't until after the show. Link to comment Share on other sites More sharing options...
Huskerspheres Posted August 30, 2010 Share Posted August 30, 2010 The only VIP I purchased was KC on 7-1. I finally receive an email from them about 3 weeks ago asking for shirt size. So coming up on 60 days post concert and 120 days since they took my money. This shouldn't be that hard. Link to comment Share on other sites More sharing options...
lerxt1990 Posted August 30, 2010 Share Posted August 30, 2010 QUOTE (OldRod @ Aug 30 2010, 05:08 PM) QUOTE (lerxt1990 @ Aug 30 2010, 02:13 PM) and does anyone originally remember a water bottle being mentioned?? I got the water bottle/T-shirt from my Kansas City tickets. That was just a special order though - not the VIP My VIP package from the Tulsa show hasn't shown up, but it sounds like it won't until after the show. My package included everythign mentioned but no water bottle. I am not wasting the time to fight for that, but this whole thing left a lot to be desired. Badly, badly executed. Link to comment Share on other sites More sharing options...
ashpkt Posted August 31, 2010 Share Posted August 31, 2010 I really do not understand why they did this VIP package the way they did. The local DMV treats their customers with more respect than we've seen here. I seriously doubt anyone would claim they bought the VIP package for anything other than the ticket itself. That being said, why in the world would they package all the extra crap in there if they couldn't deliver it in a timely fashion...i.e. at least a couple weeks before the show. This VIP deal has been an epic FAIL in my book. Next time, I hope they (whomever "they" is in this case) learn their lesson and just call a spade a spade and charge more for the close seats, minus the extra frills. Not delivering the extras from the package just leaves a bad taste in people's mouths that could have been avoided altogether. Link to comment Share on other sites More sharing options...
lerxt1990 Posted September 1, 2010 Share Posted September 1, 2010 QUOTE (ashpkt @ Aug 31 2010, 10:34 AM) I really do not understand why they did this VIP package the way they did. The local DMV treats their customers with more respect than we've seen here. I seriously doubt anyone would claim they bought the VIP package for anything other than the ticket itself. That being said, why in the world would they package all the extra crap in there if they couldn't deliver it in a timely fashion...i.e. at least a couple weeks before the show. This VIP deal has been an epic FAIL in my book. Next time, I hope they (whomever "they" is in this case) learn their lesson and just call a spade a spade and charge more for the close seats, minus the extra frills. Not delivering the extras from the package just leaves a bad taste in people's mouths that could have been avoided altogether. Link to comment Share on other sites More sharing options...
elvtnedge Posted September 6, 2010 Author Share Posted September 6, 2010 I'll post back should I ever receive my package Link to comment Share on other sites More sharing options...
LERXST69 Posted September 6, 2010 Share Posted September 6, 2010 QUOTE (elvtnedge @ Sep 6 2010, 04:56 PM) I'll post back should I ever receive my package This really sucks man, feel sorry for you. Link to comment Share on other sites More sharing options...
gegco Posted September 7, 2010 Share Posted September 7, 2010 Wichita 8/20 show VIP package arrived. Hopefully it is arriving in multiple parts, since I only received the Fly By Night poster and the tour booklet. Nothing else. Any other Wichita VIPers get the same? Link to comment Share on other sites More sharing options...
elvtnedge Posted September 7, 2010 Author Share Posted September 7, 2010 This truly is a joke. I just called to find out. Apparently I should have received the packages long ago however when I called the last time I was told to still wait as it's normal shipping time. so now I have to email fanfare tickets with my order number and the package is considered "lost" so they have to reship it out. Link to comment Share on other sites More sharing options...
ashpkt Posted September 20, 2010 Share Posted September 20, 2010 T minus 26 hrs until the Tulsa show and STILL, no VIP package. Not even an email. ShowTech Merch = FAIL! Link to comment Share on other sites More sharing options...
elvtnedge Posted October 13, 2010 Author Share Posted October 13, 2010 Ok so an update here. I think this is some kind of joke or maybe I should get the award for the guy who's gotten screwed. I called Fanfire again a couple of weeks ago and said at this point I want my money back minus the cost of the ticket. There were 3 packages ordered under my name (2 were for my brothers who went to the concert with me). I was told how the office is different than the warehouse blah blah blah. So I spoke to the same lady who said she would talk to her supervisor when she returned from holidays. I asked what if I dont hear back by next week and she said to call back. Well as I figured I heard nothing and had to call back. I spoke to the supervisor and expressed my disgust. She agreed. The following day I received and email with 3 new order numbers but the next paragraph said there were out of some of the merchandise and would ship when it's complete. So last Thursday, I opened up the front door and saw this big white envelope just sitting there. I opened it up and it was the VIP package. My next question is, where are the other 2??? So it's almost a week later and 2 are still MIA... This will be warranting another call. Unreal!!!! Link to comment Share on other sites More sharing options...
OldRod Posted October 14, 2010 Share Posted October 14, 2010 I have yet to get mine. The lady at the will-call window at Tulsa said 2-3 weeks. It's been been 3 now... *looks at mailbox and taps foot* Link to comment Share on other sites More sharing options...
elvtnedge Posted October 18, 2010 Author Share Posted October 18, 2010 well I called last week and was told the manager will personally handle this and I will get an email back by the end of the week. If I don't hear back I should call on Monday. Monday is basically here, I will be calling first thing in the morning. Link to comment Share on other sites More sharing options...
gegco Posted October 18, 2010 Share Posted October 18, 2010 I was sent a *third* redemption code after I contacted them again two weeks ago (VIP Wichita show). Still, I've only received the poster and tour book (in September). The waiting continues... Link to comment Share on other sites More sharing options...
OldRod Posted October 18, 2010 Share Posted October 18, 2010 This is way more frustrating than it should be. My wife bought my ticket through a link on the BOK Center (in Tulsa) website. When we picked up the ticket at the will-call window, they told us that VIP packages would be shipped out in 2-3 weeks. It's now been 4 weeks. So I called them asking about my VIP package. BOK Center said they don't handle that and gave me a web link to go to (fanfire.com). I went there and it auto-forwarded me to LiveNation. So I called LiveNation's support line. No, they don't handle that, I need to call Ticketmaster. Ok, I call Ticketmaster and after waiting on hold for 20 minutes, they tell me they need information that I don't have (my wife's credit card #, etc.) so I'll have to wait for her to check on it... it doesn't look promising though, as they can't find her name in their database. This is beyond absurd. Link to comment Share on other sites More sharing options...
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