How Do You Deal With Rude People?
Posted 27 February 2015 - 02:02 PM
Posted 04 March 2015 - 08:40 PM
In particular, customer service reps handing customer phone calls is where I have found the issue.
I try my very best not to call anyone and try to work things out myself. But sometimes you have to call them.
I can honestly say, most CSR's are polite, but many have no clue as to what they are doing.
I had one yesterday from the phone company.
His way of doing business was to talk and talk and talk until the customer either hangs up or blows up.
I had to tell him to please be quite for one minite so i could ask one simple question. He f***in hung up on me!
So, if you work as a CSR and have telephone duties, please see the other side of this argument. The majority of people performing these jobs are highly under paid and under trained.
So I do get it.
Phone interactions can sometimes be a problem. People are often the worst behaved in email, text, online chats, etc. But phone conversations are not too far behind if they aren't managed well. There is no way to use body language or facial expression to help over the phone (although vocal inflection is a very useful tool if used correctly).
Honestly, though, I would think the worst possible job I could have would be at a call center that addresses customer inquiries. The customers are often confused, frustrated, or angry. That has to wear a person down to be in that kind of environment 8 hours a day. At the same time, you have a valid point, the responsibility there is on the folks running the phone center to A ) hire the right kind of person, B ) have a quality training program, and C ) have a quality feedback loop to help the staff sustain and even improve their tone.
Posted 05 March 2015 - 03:06 AM
Edited by Citizen of the World, 05 March 2015 - 03:19 AM.
Posted 05 March 2015 - 12:18 PM
I really like this idea!
Posted 05 March 2015 - 02:14 PM
It's a surprisingly effective stress-reliever!
Posted 18 March 2015 - 02:16 PM
Hahaha!!!! Almost fell off my chair here.. From Mara yet.. Tooo funny! Lol
Posted 07 April 2015 - 06:48 PM
Seriously, I echo what Lady G said a while back. Kill 'em with kindness. If that doesn't work, well, walk on, hold your head up high, and know you've given it your all.
Posted 07 April 2015 - 06:50 PM
Heh. I had this customer in line who threw a major-league fit when I offered to pitch in a penny to ensure that he got a nickle back, instead of four pennies. He later became the corrupt mayor in my first novel.
A word to the wise: don't piss off a writer.
Edited by MusicHead, 07 April 2015 - 06:50 PM.
Posted 07 April 2015 - 11:01 PM
Posted 10 April 2015 - 09:24 AM
I used to work a drug store chain and was a new cashier, it was my first month or so. It was busy and I went to open a new lane, looked behind me at the next register and asked the next cusotmer in line to come over, well the person three customers back came right away. I told her: I'm sorry I need the next person in line, you were three back and leaned back to get the other customer. The lady in fornt me threw stuff down and demanded to be checked out. I looked at her said the customers at the front get checked out first and she asked why. I told her because they had been waiting longer than her. She asked how I could possible know they had been waiting in line longer than her. I said becasue they are in front of you in line, they got there before you. She started screaming at me calling me names still demandintg to be checked out. The other customers saw me geting frazzled and upset and said to just go ahead and check her out. I was almost done when the floor manager showed up and asked what was going on. I explained, with support from the customers from the other line, what had happened. My manager sent me upstairs to calm down and relax and she finished the transaction. She later came upstairs and told me I handled it just fine and none of it was my fault. Enentually I ended up being one of the Customer Service Managers at that store, but my beginning left a lot to be desired.
Posted 10 April 2015 - 02:56 PM
Posted 11 April 2015 - 02:03 AM
Posted 11 April 2015 - 11:54 AM
Posted 13 April 2015 - 07:48 PM
Posted 14 April 2015 - 10:15 AM
When I see someone looking down at their phone and walking, I immediately change my direction and walk DIRECTLY into them.
If they look up before I 'accidentally hit them' I veer off like a Blue Angel.
If Not- BAM!!!!
And they ALWAYS apologize to ME!
That will teach them to walk and text.
Posted 17 April 2015 - 06:10 AM
Posted 28 June 2015 - 04:59 PM
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