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How Do You Deal With Rude People?


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#41 gudbuytjane

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Posted 27 February 2015 - 02:02 PM

Personally, I write horror fiction and have monsters eat them. :)

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#42 WorkingAllTheTime

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Posted 04 March 2015 - 08:40 PM

View PostJohn V, on 27 February 2015 - 01:16 PM, said:

As a customer myself, I can say this attitude thing goes both ways.
In particular, customer service reps handing customer phone calls is where I have found the issue.

I try my very best not to call anyone and try to work things out myself.  But sometimes you have to call them.
I can honestly say, most CSR's are polite, but many have no clue as to what they are doing.
I had one yesterday from the phone company.
His way of doing business was to talk and talk and talk until the customer either hangs up or blows up.
I had to tell him to please be quite for one minite so i could ask one simple question.  He f***in hung up on me!

So, if you work as a CSR and have telephone duties, please see the other side of this argument.  The majority of people performing these jobs are highly under paid and under trained.
So I do get it.

Phone interactions can sometimes be a problem.  People are often the worst behaved in email, text, online chats, etc.  But phone conversations are not too far behind if they aren't managed well.  There is no way to use body language or facial expression to help over the phone (although vocal inflection is a very useful tool if used correctly).

Honestly, though, I would think the worst possible job I could have would be at a call center that addresses customer inquiries.  The customers are often confused, frustrated, or angry.  That has to wear a person down to be in that kind of environment 8 hours a day.  At the same time, you have a valid point, the responsibility there is on the folks running the phone center to A ) hire the right kind of person, B ) have a quality training program, and C ) have a quality feedback loop to help the staff sustain and even improve their tone.

#43 Digital Dad

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Posted 04 March 2015 - 11:53 PM

Guns



#44 Citizen of the World

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Posted 05 March 2015 - 03:06 AM

As much as dealing with drunk obnoxious people was annoying, dealing with the business suit crowd was much worse as they also thought that they were so much better than you.

Edited by Citizen of the World, 05 March 2015 - 03:19 AM.


#45 Moonlit Dreamer

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Posted 05 March 2015 - 12:18 PM

View Postgudbuytjane, on 27 February 2015 - 02:02 PM, said:

Personally, I write horror fiction and have monsters eat them. :)

:goodone:

I really like this idea! :D

#46 gudbuytjane

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Posted 05 March 2015 - 02:14 PM

View PostLady Guinevere, on 05 March 2015 - 12:18 PM, said:

View Postgudbuytjane, on 27 February 2015 - 02:02 PM, said:

Personally, I write horror fiction and have monsters eat them. :)

:goodone:

I really like this idea! :D

It's a surprisingly effective stress-reliever! :D

#47 MMCXII

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Posted 18 March 2015 - 02:16 PM

View PostMara, on 09 February 2015 - 12:21 AM, said:

It is OK to think, "will that be all today, you come-guzzling gutter slut?"  It is not OK to say it

Hahaha!!!! Almost fell off my chair here.. From Mara yet.. Tooo funny! Lol

#48 MusicHead

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Posted 07 April 2015 - 06:48 PM

The almighty throat-punch.

Seriously, I echo what Lady G said a while back.  Kill 'em with kindness.  If that doesn't work, well, walk on, hold your head up high, and know you've given it your all.

#49 MusicHead

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Posted 07 April 2015 - 06:50 PM

View Postgudbuytjane, on 27 February 2015 - 02:02 PM, said:

Personally, I write horror fiction and have monsters eat them. :)

Heh.  I had this customer in line who threw a major-league fit when I offered to pitch in a penny to ensure that he got a nickle back, instead of four pennies.  He later became the corrupt mayor in my first novel. :D

A word to the wise: don't piss off a writer.

Edited by MusicHead, 07 April 2015 - 06:50 PM.


#50 YAJ2112

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Posted 07 April 2015 - 11:01 PM

I spent some time doing overnights in a supermarket. I always went the kill them with kindness route and I would try to act nicer the more they were pissing me off. I would also get slower and dumber to try to annoy them. I might have accidentally scanned something twice to require the manager to come over and do an override. Oops.

#51 Digital Man

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Posted 10 April 2015 - 09:24 AM

Dealing with customers always has the potential to go south.

I used to work a drug store chain and was a new cashier, it was my first month or so.  It was busy and I went to open a new lane, looked behind me at the next register and asked the next cusotmer in line to come over, well the person three customers back came right away.  I told her: I'm sorry I need the next person in line, you  were three back and leaned back to get the other customer.  The lady in fornt me threw stuff down and demanded to be checked out. I looked at her said the customers at the front get checked out first and she asked why.  I told her because they had been waiting longer than her.  She asked how I could possible know they had been waiting in line longer than her.  I said becasue they are in front of you in line, they got there before you.  She started  screaming at me calling me names still demandintg to be checked out.  The other customers saw me geting frazzled and upset and said to just go ahead and check her out.  I was almost done when the floor manager showed up and asked what was going on. I explained, with support from the customers from the other line, what had happened.  My manager sent me upstairs to calm down and relax and she finished the transaction. She later came upstairs and told me I handled it just fine and none of it was my fault.  Enentually I ended up being one of the Customer Service Managers at that store, but my beginning left a lot to be desired.

#52 ILSnwdog

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Posted 10 April 2015 - 02:56 PM

I would tell them that I don't want to talk to them any more, and call them an empty-headed animal food trough wiper! Then I would fart in their general direction!  If that didn't work, I would be forced to taunt them a second time.  :)

#53 MusicHead

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Posted 11 April 2015 - 02:03 AM

Then add, "Your mother is a hamster and you reek of elderberries!"

#54 Citizen of the World

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Posted 11 April 2015 - 11:54 AM

I would suck their brains out with a straw, sell the widows and orphans and go into South American Zinc

#55 librarian

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Posted 13 April 2015 - 02:31 PM

I just hope what goes around comes around

#56 Narps

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Posted 13 April 2015 - 07:48 PM

View Postlibrarian, on 13 April 2015 - 02:31 PM, said:

I just hope what goes around comes around
Yep this^^^ Something about sewing and reaping...

#57 Disembodied Spirit

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Posted 14 April 2015 - 10:15 AM

Here's a fun game. Retail store, grocery stores are the best.
When I see someone looking down at their phone and walking, I immediately change my direction and walk DIRECTLY into them.
If they look up before I 'accidentally hit them' I veer off like a Blue Angel.
If Not- BAM!!!!
And they ALWAYS apologize to ME!
That will teach them to walk and text.

#58 umoveme

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Posted 16 April 2015 - 11:00 AM

I just kinda don't.

#59 laughedatbytime

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Posted 17 April 2015 - 06:10 AM

View Postumoveme, on 16 April 2015 - 11:00 AM, said:

I just kinda don't.
Not true...and I can prove it...after all, you go to SOCN.

#60 New_World_Man

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Posted 28 June 2015 - 04:59 PM

Ignore them if you can and just move on to the next customer. All that you can do is wish them well. ;)




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